Sunday, January 19, 2020


The Greenfield Rehab and Nursing Center multidisciplinary team will provide to our patients, families, visitors and guests the highest quality of service on each encounter.  Our commitment to excellence is evident in our state of the art facilities and strengthened with our partnership with the hospitals.  Our professional team will deliver all aspects of service in accordance our performance standards of education, nurture, respect, integrity, compliance and honesty.

We will educate the patient, family visitor and guest with accurate information clarifying the services to be provided and the outcomes of service.  We will greet all customers with a warm and friendly smile.

We will assist all of our customers with prompt and caring service striving to exceed the customer expectations.  We will provide a quiet, clean and a healing atmosphere.

We will treat everyone with dignity and respect and hold all information regarding the patient, family, visitor, and guest or coworker in strict confidence.

We will provide exceptional service to our guests with a firm adherence to the integrity of the person as our core mission.

We will have the strength and courage to identify what may not be right and the strength to be accountable in our actions.

We will address the customer concerns with empathy and honesty.  Knowing that: Our words and actions will make a difference.

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